Minutes
- Usage emails at 80% and 100% of your included minutes.
- Your plan's minutes cover 100% of normal use. Past that, the receptionist keeps answering and extra minutes bill at our cost plus a 30% margin, currently $0.20 a minute, on your next invoice. We never stop answering because you went over.
- At 300% of your minutes we pause overage and ask you to confirm with one click, so a spam flood or a stuck line can't run up a bill.
Spam and robocalls
- Calls under 10 seconds, carrier-flagged spam and repeat-dial floods (more than 5 calls an hour from one number) are screened and not billed.
Capacity
- Up to 2 / 3 / 5 calls at once per number (Founding / Standard / Volume). Calls end politely with a message after 20 minutes.
Texts
- Texting (call summaries, text-back) turns on only after your number is registered for business texting (A2P 10DLC).
- At most 3 automated texts per person per day, 8 AM to 9 PM their time. STOP is always honored.
Refunds and chargebacks
- Setup fees are refundable until we start building; after that they're not. Monthly plans cancel any time, effective at the end of the paid month. Minutes already used aren't refundable.
- The $0 setup for Website Forge clients assumes the website plan stays active at least 3 months; if it's cancelled sooner, the standard setup fee is billed.
- Please contact us before disputing a charge. A chargeback pauses service while it's reviewed; a second one closes the account.
Billing
Payments are processed securely by Stripe and billed by CertifiedData.ioAI Website Forge, CallWorth AI and SEO Page Map. Charges appear on your card statement as CERTIFIEDDATA.